At NitsComputer.shop, we value your satisfaction and strive to ensure that every purchase meets your expectations. However, we understand that circumstances may arise where you need to initiate a return or seek a refund. Please read our refund policy carefully to understand your rights and obligations when returning products purchased from us.

1. Eligibility for Refund:

  • Refunds are applicable only to products purchased directly from NitsComputer.shop.
  • To be eligible for a refund, the item must be unused, in its original condition, and returned within the specified return period, typically within 30 days of the purchase date.

2. Refund Process:

  • To initiate a refund, please contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
  • Once your return request is approved, we will provide you with instructions on how to return the item.
  • Please ensure that the product is securely packaged to prevent damage during transit.
  • Once we receive the returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.

3. Refund Exceptions:

  • Certain products may not be eligible for a refund, such as software licenses, downloadable digital content, or personalized/customized items.
  • Returns of opened or used software, CDs, DVDs, or other media may be subject to a restocking fee.
  • Shipping and handling charges are non-refundable unless the return is due to our error or a defective product.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may require photographic evidence of the damage or defect to expedite the resolution process.

5. Refund Processing Time:

  • Refunds are typically processed within 5-7 business days after we receive the returned item.
  • Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.

6. Contact Us:

  • If you have any questions or concerns regarding our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help you every step of the way.

7. Policy Updates:

  • NitsComputer.shop reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from NitsComputer.shop, you agree to abide by the terms and conditions outlined in this refund policy. Your satisfaction is our priority, and we are committed to providing you with a seamless shopping experience. Thank you for choosing NitsComputer.shop.